Shipping, Warranties, and Returns

MachineSense offers Free Shipping on all orders within the United States. International orders are subject to shipping charges that are communicated and agreed upon with the customer prior to shipment.

Returns

MachineSense wants you to be completely satisfied with your purchase. However, if you are unsatisfied, you can return your product within 30 days of purchase. Contact us at 443-457-1165 to start the return process.

Warranty

MachineSense offers COMPREHENSIVE PRODUCT WARRANTIES on all of our equipment. We warrant each MachineSense manufactured product to be free from defects in materials and workmanship, under normal use and service for the periods listed under “Warranty Periods”. The obligation of MachineSense, under this warranty, is limited to repairing or furnishing, without charge, a similar part to replace any part which fails under normal use due to a material or workmanship defect, within its respective warranty period. It is the purchaser’s responsibility to provide MachineSense with immediate written notice of any such suspected defect. Warranted replacement parts are billed and shipped freight pre-paid. The purchaser must return the suspect defective part, freight prepaid and with identifying documentation to receive full credit for the part returned. MachineSense shall not be held liable for damages or delay caused by defects. No allowance will be made for repairs or alterations without the written consent or approval of MachineSense.

The provisions in equipment specifications are descriptive, unless expressly stated as warranties. The liability of MachineSense to the purchaser, except as to title, arising out of the supplying of the said equipment, or its use, whether based upon warranty, contract or negligence, shall not in any case exceed the cost of correcting defects in the equipment as herein provided. All such liability shall terminate upon the expiration of said warranty periods. MachineSense shall not in any event be held liable for any special, indirect or consequential damages.

Commodities not manufactured by MachineSense are warranted and guaranteed to MachineSense by the original manufacturer and then only to the extent that Novatec is able to enforce such warranty or guaranty. MachineSense has not authorized anyone to make any warranty or representation other than the warranty contained here. Non-payment of invoice beyond 90 days will invalidate the warranty. A renewed warranty can be purchased directly from MachineSense.

Please note that we always strive to satisfy our customers in whatever manner is deemed most expedient to overcome any issues in connection with our equipment.

1-YEAR
VACUUM PUMP ANALYZER 
POWER ANALYZER
FEVERWARN PRODUCTS
  • This warranty shall not apply to equipment:
  • Repaired or altered without written approval of MachineSense unless such repair or alteration was, in our judgment, not responsible for the failure.
  • Which has been subject to misuse, negligence, accident or incorrect wiring by others.
  • Warranty is void if processing rates exceed manufacturer-recommended levels or if damage is caused by ineffective power isolation and/or power spikes/sags or incorrect installation.

NOTE: In most cases, MachineSense will replace the entire unit with a new or refurbished unit upon return to manufacturer.